If you need a quote, please email sales@socialthinking.com with your billing and shipping address information and a list of what you’d like to order.

To calculate the cost of shipping your order, just add the desired products to your cart, input the destination zip code and click “Calculate” to see a list of shipping options and the exact cost associated with each option. If no shipping options are shown, please contact us with your order details and we’ll provide you with a shipping estimate.

Yes! In most cases.

Livestreams: Go to the Livestream webpage you're interested in, and download the livestream registration form near the top of the page “Register Offline (email or fax)”.

Products: We don’t have an order form for our books, posters, games, etc., but you can download our product list which may be helpful.

ISBN/item numbers are located near the top of the product description webpages to the left of the “Add To Cart” button. You may also download our product list to locate this information.

Our Tax ID# 20-5426031

Click here to download our W-9 form.

Yes, we are the Sole Source Provider of Social Thinking products (though we carry other products too.) Download our Sole Source letter and product list for more details.

Please email sales@socialthinking.com with your request and we’ll get back to you in a timely manner.

When you get to the Payment/Billing page, click on the box "My Organization Is Tax Exempt," then enter your Tax-Exempt ID Number. The tax will be removed after you enter your payment details and click Continue.

If you are sending us a purchase order, please include your Tax-Exempt ID Number on/with the purchase order. Be sure to include the main contact person’s name, email address, and phone number as well.

There are many ways to submit a purchase order (PO)! For each method, please include your name, an email address to send the invoice, and—if applicable—your organization’s Tax-Exempt ID Number and Exemption Certificate.

• Online through our website: See below for instructions
• Email: sales@socialthinking.com
• Fax: (408) 557-8594
• Mail: Social Thinking, 404 Saratoga Ave. #200 Santa Clara, CA 95050

 

Submitting a Purchase Order Online

Submitting a purchase order (PO) through our website enables your order to be processed more quickly, and ensures you’ll receive the latest online discounts. Here are the four easy steps to submit your PO through our website:

• Step 1: Browse the site for what you’d like to purchase by using the search field or quick links in the top navigation.
• Step 2: When you find an item you’d like to purchase, click the "Add To Cart" button.
• Step 3: Once everything you’d like to buy has been added to your cart, click the cart icon to go to your shopping cart and click the “Checkout” button.
• Step 4: Log in to your account or create a new account if this is your first purchase with us. Once logged in, you will be asked to select one of three payment options: Credit Card, Purchase Order, or PayPal. Click “Purchase Order" and fill out the information; if you are not affiliated with a school please enter "n/a" in the School District field. Next, click the “Attach PO” button to upload a digital copy of your PO. Complete the checkout process and you’re done!

To pay your invoice, you can either:

1. Mail a check to us:
   Social Thinking
   404 Saratoga Ave, #200
   Santa Clara, CA 95050


2. Call us to pay by credit card. We accept the following credit card payments over the phone: Visa, MasterCard, and Discover. Our phone number is 408-557-8595. Office hours are Monday through Friday from 8:00 am to 4:30 pm Pacific time (California time)

Absolutely! We also have distributors in other countries that can help you save on shipping costs and delivery time. See if there's a distributor near you.

Our Guarantee

We take tremendous pride not only in the quality of what’s inside our products and what you’ll get out of them—but in how they’re made. We continually evaluate manufacturing standards in each product we sell—so it’s easy for us to stand behind every one of them. In the rare instance you encounter a problem related to defective materials and/or manufacture of a product published by and purchased through Social Thinking, we want to hear about it—and we’ll replace it for free. (Normal “wear and tear” resulting from use is excluded.) Simply email us at sales@socialthinking.com and include a digital image and description of the problem, along with your order number and shipping address.

Unfortunately, we cannot replace Social Thinking products purchased through other vendors or products that are out of production. Some additional restrictions may apply.

Return Policy

You may return new items purchased from Social Thinking for any reason within 30 days of delivery for a full refund, provided they are in resaleable condition. Any discount received in purchasing the item(s) will be reflected in the return amount.

If the return is due to our error (e.g., you received an incorrect item), we’ll pay the return shipping cost. Please note that it may take up to 10 business days to process returns once they arrive at our office.

Ship Returns To:

Social Thinking
Attn: Returns
404 Saratoga Ave. # 200
Santa Clara, CA 95050

When you place an order for a physical product (and include your email address), you’ll receive an email with the tracking number and a link so you can track your order right to your doorstep. It’ll be shipped no later than the following business day so you can start learning in no time!

Log into My Account and then scroll down to where you see the course title.

Yes, they are. With the purchase of the livestream, you will receive access to the recording within 24 hours of the livestream and are able to watch for 30 days (the 30 days starts the day of the livestream date—NOT the date of purchase.)

Visit our CE page for up-to-date information. If you need more clarification, please email us.

See cancellation policy here.

Yes! Our webinars are recorded. We recommend RSVPing (if prior to the live date) so you can receive the email notification once the recording is available.

Our free webinars are not pre-approved for continuing education credit, but we do provide the Certificate of Completion which you can keep for your records. Please contact your licensing organization to see if they'll accept the webinar for CE hours.

You can download the certificate from the webinar page. After watching the webinar, you'll find the link to download the certificate in the Handouts tab or the Continuing Education Tab, under the webinar viewing box.