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We love having you as our customer and understand that sometimes things happen that warrant cancelling or changing your registration. We will make every effort to work with you around changes in your plans, with some restrictions.

 

Please see below to learn more about our cancellation/change policies.

Social Thinking

Conference (In-Person)

Conference attendees who must cancel their conference registration for any reason up to 15 days prior to the first day of the conference will be charged a $20 administration fee for each day they are canceling. This will be deducted from the total registration fee they previously paid. The remainder of the paid conference fee will be refunded no later than four weeks past the cancellation date.


If the conference registration was paid by purchase order and that purchase order has not yet been paid, the refund less the $20/day administration fee will be provided within four weeks of the purchase order being paid.


If any other change is requested, such as a name change on any attendee registration, there is a $20 administration fee per change.


No refunds will be provided to conference registrants if a cancellation is requested within 14 days or less prior to the first day of the conference.


Any onsite changes will result in a $75 fee.


When inclement weather is occurring in the region of a scheduled conference, please visit our website and/or contact us for further instruction. If you register and do not attend, but the conference is able to run on the same day as posted on our calendar, you are still responsible for payment.

Livestream

Changing or cancelling your registration should just be a simple click of a button, right? Unfortunately, our technology is not that flexible so it takes time and a team of employees to make your request happen.


So, if you cancel your registration up to 4 days before the livestream event, we will refund your payment minus a $10 administration fee (remainder will be refunded no later than 4 weeks after the cancellation request).


If the request to cancel occurs within 3 days (72 hours) of the event, then we will not be able to refund your purchase because you will have already received a live link to the event. Emergency cancellations will be considered on a case by case basis.


If you need to change the attendee’s name or are requesting a transfer in registration to a different livestream event, we will charge a change fee of $10/per name or course change.


Finally, please be patient with our customer service team in this process. They are all working remotely - many for the first time ever - under their own stress, with their own technology challenges, and just following procedures. They really don’t want to make you upset. Also, please know we are doing the best we can with our inflexible systems. To cancel your registration or make changes, please send an email to conferences@socialthinking.com.

Product Orders

You may return new items purchased from Social Thinking for any reason within 30 days of delivery for a full refund, provided they are in resaleable condition. Any discount received in purchasing the item(s) will be reflected in the return amount.

If the return is due to our error (e.g., you received an incorrect item), we’ll pay the return shipping cost. Please note that it may take up to 10 business days to process returns once they arrive at our office.

Ship Returns To:

Social Thinking
Attn: Returns
404 Saratoga Ave. # 200
Santa Clara, CA 95050

On Demand

You may be able to receive a credit or coupon in the following situations: if you aren’t able to access an On Demand module you purchased, if you purchased an incorrect module by mistake, or if a catastrophic event prevents you from watching your module(s) within six months from the purchase date. Here are the official On Demand cancellation policies:
  • If we receive your cancellation request within 30 days of the module purchase AND the module has not been started, you may be eligible for a credit toward the purchase of a different module. The credit will be equal to the price you paid for the module.
  • If we receive your cancellation request within 30 days of the module purchase AND no more than 25% of the module has been viewed/is in progress, we may provide you with a discount coupon toward the purchase of another module. The coupon amount will equal 50% of the price you paid for the module.
  • If the module was started/is in progress and more than 25% of the module has been viewed, or the module was purchased more than 30 days prior to our receipt of your cancellation request, no credits or coupons are available.
  • If a catastrophic event or Act of Nature occurs that inhibits you from finishing your module within your six months of access, please contact us as soon as you are able, tell us what happened, and we will work with you on a credit or a replacement module.

To submit a cancellation request, email eHelp@socialthinking.com. Please put “On Demand Cancellation Request” in the subject line. (No cancellation requests will be accepted via telephone, fax, or mail.)

Clinical Training

Please refer to this page for the cancellation policy.
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